Contact Avira Customer Service
How to Reach a Person at Avira
Toll-Free Number:
-
1-800-403-7019
General Info:
-
+497 542 5000
General Info:
Avira Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Avira Phone Number | 1 (800) 403-7019 |
| Average Hold Time | 00:01:42 |
| Average Calls duration | 5 minutes |
| Most Popular Avira Email Address | info@avira.com |
| Avira Live Agent Availability | 10% of callers successfully reach a real person |
| Issue Resolution Rate | Low (13% reported full resolution) |
| Avira Customer Service Rating | 4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 61% phone, 39% email |
| Common Reasons for Contact | Activation/ cancellation, account and refund |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Avira | Email, first and last name or phone number |
How to Contact Avira Customer Service?
Most Popular Number:
| Total calls: 278 | Issues resolved: 13 | Last call: Jul 8, 2026 |
Contact Information
Avira Website:
Avira Help Center:
Corporate Office Address:
Other Info (opening hours):
Locations:
USA
Avira, Inc.,
330 Primrose Avenue, Suite 610,
Burlingame, CA 94010, USA
Germany
Avira Operations GmbH & Co. KG
Kaplaneiweg 1
88069 Tettnang,
Germany
Romania
Avira Soft srl - (Regional R&D Centre)
26 Armand Calinescu Street,
4th floor, Bucharest, Sector 2,
021012
Japan
Avira c/o Ark Outsourcing KK
3-5-704, Ebisu 4-chome
Shibuya-ku, Tokyo
China
Avira Limited Beijing Representative Office
403-19 One Indigo, No. 20
Jiu Xian Qiao Road
Chaoyang District, Beijing
100016 CHINA
Singapore
Avira Pte Ltd
391B Orchard Rd, #23-01
Ngee Ann City Tower B - Suite N43
Singapore 238874
Fax:
Summary of Avira Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Avira?
Activation/ Cancellation Question:
- “Cancel all reoccurring orders.!!!!”
- “Cancel”
- “Cancel my subscription”
Account Question:
- “Reset password”
- “Subscription”
- “Account access”
Refund Question:
- “Refund”
- “Full refund”
- “My refund has delayed”
Request for Information Question:
- “Request refund”
- “Need help”
- “Avira spotlight updater is not working! I tried starting it but it won’t start every time I click on start it doesn’t start!!!”
Payments and Charges Question:
- “Billed twice in 2 months”
- “Charged me even though I canceled my free trial no help at all from customer service”
- “Payment/Subscription”
Product/ Service Question:
- “Can't access internet”
- “***”
- “Avira security is not allowing me to turn on VPN”
Website/ Application Question:
- “Unable to install prime subscription”
- “Just downloaded free package on my desk top, have been unable to run scans.”
- “Can't install web protection on my phone”
Shipping and Delivery Question:
- “Missing order”
- “Did not receive code on my phone even though message indicated code sent successfully to my phone xxxx2168”
- “Code veriify i did not get it”
Staff Question:
- “Service refunded without a request”
- “I paid but your service says problem on our side try later”
- “Beed customer service”
Return/ Replace Question:
- “Change credit card number”
- “To change to anothet credit card account for paymentay”
- “You have not returned my fee after cancellation”
Cards Question:
- “My visa card has anew number, I want ro change it in my account”
Other Question:
- “Ticket # 1950911”
- “Setup”
- “I bought a new computer”
Compare Avira Customer Service To
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