Contact Avira Customer Service
Avira Phone Numbers and Emails
Toll-Free Number:
-
(800) 403-7019
General Info:
-
+497 542 5000
Avira Email:
How to Contact Avira Customer Service?
Most Popular Number:
| Total calls: 249 | Issues resolved: 11 | Last call: Jun 28, 2025 |
Avira Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Avira Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Avira is 8004037019. 88% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Avira may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Avira Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Avira is 8004037019. 88% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Avira may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call Avira mainly because of activation/ cancellation, refund and account.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Avira is info@avira.com. 67% of consumers stated that they received a response by email from the company.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Avira Website:
Avira Help Center:
Corporate Office Address:
Other Info (opening hours):
Locations:
USA
Avira, Inc.,
330 Primrose Avenue, Suite 610,
Burlingame, CA 94010, USA
Germany
Avira Operations GmbH & Co. KG
Kaplaneiweg 1
88069 Tettnang,
Germany
Romania
Avira Soft srl - (Regional R&D Centre)
26 Armand Calinescu Street,
4th floor, Bucharest, Sector 2,
021012
Japan
Avira c/o Ark Outsourcing KK
3-5-704, Ebisu 4-chome
Shibuya-ku, Tokyo
China
Avira Limited Beijing Representative Office
403-19 One Indigo, No. 20
Jiu Xian Qiao Road
Chaoyang District, Beijing
100016 CHINA
Singapore
Avira Pte Ltd
391B Orchard Rd, #23-01
Ngee Ann City Tower B - Suite N43
Singapore 238874
Fax:
Avira Customer Service Reviews
I held for 30 minutes and they hung up on me. Poor, poor customer service. This is after sending in an email three days ago.
I dont get a answer from Avira, but at least it was a try.
I dont get a answer from Avira, but at least it was a try
How Good is Avira's Customer Service?
Summary of Avira Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Avira?
Activation/ Cancellation Question:
- “Cancellation”
- “Cancel free trial”
- “Need to cancel subscription”
Refund Question:
- “Refund”
- “Full refund”
- “My refund has delayed”
Account Question:
- “My computer is locked up”
- “Hacker is still in my phone idk what to do”
- Cancellation of account that I can no longer access
Request for Information Question:
- “Need help”
- “Avira spotlight updater is not working! I tried starting it but it won’t start every time I click on start it doesn’t start!!!”
- “Need some Assistance”
Product/ Service Question:
- “Purchase”
- “Avira security is not allowing me to turn on VPN”
- “I cannot find the option to purchases monthly plan that allows me to pay monthly”
Payments and Charges Question:
- “Payment/Subscription”
- “Was charged and don’t have”
- “Suspicious senior discount”
Website/ Application Question:
- “Just downloaded free package on my desk top, have been unable to run scans.”
- “Can't install web protection on my phone”
- “Trying to install Avira Prime”
Staff Question:
- “Service refunded without a request”
- “I paid but your service says problem on our side try later”
- “Beed customer service”
Shipping and Delivery Question:
- “Did not receive code on my phone even though message indicated code sent successfully to my phone xxxx2168”
- “Code veriify i did not get it”
- “Didn't receive my service”
Return/ Replace Question:
- “To change to anothet credit card account for paymentay”
- “You have not returned my fee after cancellation”
Cards Question:
- “My visa card has anew number, I want ro change it in my account”
Other Question:
- “I bought a new computer”
- “Money taken without told to”
- “I ordered protection for my phone last week but I am continuing to receive notices that my phone is at risk. I would like to discontinue the protection that I pitched from you.e.”
Compare Avira Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
