Avira
Avira Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avira has 2.0 star rating based on 56 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Avira to a friend or colleague.
- Rating Distribution
Pros: Beating other antivirus in speed and detection, Overall statistics, Aesthetics.
Cons: Incorrect contact information on website and gethuman website, Not like, Support & refund process.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avira has 2.0 star rating based on 56 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Avira to a friend or colleague.
- Rating Distribution
Pros: Beating other antivirus in speed and detection, Overall statistics, Aesthetics.
Cons: Incorrect contact information on website and gethuman website, Not like, Support & refund process.Recent recommendations regarding this business are as follows: "Do not buy.", "Horrible", "Not trustworthy", "make sure check your system updates", "Stay well away from Avira.com".
Most users ask Avira for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Avira Reviews
"When the 2 fctor verification failed, we cannot get access to any support other than the pissed site"
I did not receive a code on my phone, even though the message indicated the code was sent successfully to my phone XXXX2168.
"Cancel subscription"
You ad alleged your program woukd work on a Chromebook. It does not. I requested a redund and you answered with garbage. I have filed claim against your sorry...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plano, Texas
Resolved: Cancel subscription
Company fixed the issue and I have been provided with full refund. contact them.
You ad alleged your program woukd work on a Chromebook. It does not.
I requested a redund and you answered with garbage.
I have filed claim against your sorry company with my bank. When i get ny refund, i will cancel it
User's recommendation: Do not buy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest to Cancel Subscription
Dear Avita Support,
I regret to inform you that the product I purchased has become unnecessary for me.
About a week ago, I bought your software on my mobile device via the Google Play Store. Unfortunately, right after installation, I accidentally clicked on an upgrade, which increased the original $12 product to nearly $30. I discussed this issue with Google Play Support, and they promptly refunded the difference.
Since then, I've had access to a shared family subscription, so I no longer need the individual service.
I would like to cancel my subscription, but I cannot find the purchase confirmation in the Google Play Store, most likely because it was removed during the refund process. I do, however, have a bank statement showing the $12 charge, and I also have a serial number. I am attaching these for your reference.
Please kindly proceed with the cancellation of my subscription.
Thank you for your assistance.
Best regards,
Vendely Barna
My order: CBXBU7-NFM9P2-5YUGEW
Sadly, I can't attach here the bank's proof of payment of $11.90.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Refund got virus which this program was suppose to stop with my identity stolen
Feel like I was cheated, got a virus, and had my identity stolen because Avira did not protect me. This is why I canceled.
Preferred solution: Apology
User's recommendation: Not trustworthy
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Fort Myers, Florida
My avira free and will not do a normal scan phoned 2 times in this year and nothing gets done!!!!!!!!!!!!!!!!!1
im not sure what needs to be done but think theyre not following up im not fully sure why thats occuring maybe glitch in the system
User's recommendation: make sure check your system updates
Trebechovice Pod Orebem, Hradec Králové District
Hacker is still in my phone idk what to do
Nothing happened the call never rang don't use if u can't talk to someone I'm about to have a nervous breakdown I need help with this issue do not get no customer servicehortiblehortibke
User's recommendation: Horrible
Maitland, New South Wales
Cancellation of account that I can no longer access
I believe that Avira is a dishonest operation.
My elderly father, who is on a pension and currently in a nursing home, accidentally installed this company's software after clicking on a popup. He was tricked into providing his credit card details and has been unknowingly charged $180 on a recurring basis for several years.
I have made multiple attempts to contact the company to resolve this issue, but there is no support email or phone number listed.
When I finally reached their support team, I provided the payment records, transaction dates, account name, and credit card details.
Despite this, they repeatedly asked for additional information that I could not provide and refused to stop the charges or issue a refund.
This is highly concerning and has caused significant financial stress for my father. I hope the company will respond promptly and resolve this matter.
User's recommendation: Stay well away from Avira.com
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: To many subscriptions being paid for, I need to stop them.
Company fixed the issue and I have been provided with apology.
Why don't they make it easy to get to talk to SOMEONE! I've been trying to get a problem worked out...to no avail.
- To hard to talk with support people
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel automatic renewal
ok once i got her to stop reciting scropt & actually listen to what i was asking her to do
there was no way to call them i could find through google & the deadline to stop the renewal was in fast approaching. Thank goodness Pissed Consumer was able to give me the customer service phone number. when i used that number i did reach a real live person who could cancel the renewal. Avira should train their people to actually listen to what is said and not only follow the script.
i clearly stated i wanted to cancell renewal & needed her help because i was calling from a hospice where my husband was dying and didnt have what i needed with me in order to log on. it was quite inappropriate to try to get me to continue with automatic renewal if you had actually heard what i said.
Preferred solution: improved training for customer service personnel
User's recommendation: Pissed Consumer is a great resource which ive used several times & never been disappointed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Maitland, New South Wales
As close to a scam as you can get
Tried to cancel an account that was unwittingly made my my elderly father, who has been charged $180 for several years now. They kept asking for more details to cancel and refund, and even though I had the transaction details they wanted further info from the bank, which I couldnt get.
Still trying to cancel this.
They list no email address or contact details, so if you cant access an account they just keep charging. Stay away from these people.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bridgetown, Saint Michael
Paid for Avira Pro but not able to install program
I paid for Avira Antivirus Pro, but when I log into my account, it says that there are no active subscriptions. Can you let me know if I can download the program or if I can get a refund?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount access
Not resolved, no response from Avira
Poor as unable to contact them trying multiple methods
There was no answer at the number provided. The given email address is not monitored. I have tried multiple ways to contact support, but there has been no reply.
Preferred solution: Access to my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my subscription
I got charge 73$ to my cc and I do not have a existing contract
I have been canceling for years, but you still take money from my credit card. I don't know what to do next to prevent you from taking money from me anymore. Please cancel my subscription and refund me.
- Nice service
- Keep taking money even when i cancel
Preferred solution: Full refund
London, Ontario
Account access
I have been in contact with Avira, waiting for solution to my issue. Will likely have to call to them again ft or follow up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Buea, Sud-Ouest
Have not been able to access the platform for weeks
I cannot login because the 2FA code is not sent to my phone. I checked the console and I see invalid otp.
Preferred solution: I just need to login. since 2fa doesn't work with phone, can it be switched to email?
User's recommendation: Maybe email 2fa works better than phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJust downloaded free package on my desk top, have been unable to run scans.
I downloaded your free Windows package on my desktop computer, but I am unable to run a scan. I need help with this, please.
Preferred solution: Help...to be able to run a scan on my computer with your free Windows download.
User's recommendation: How can I rate you if you haven't helped me yet?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boston, Massachusetts
Pissed
Taking the money from my account for months even thought I cancelled subscription long time ago and I dont buy literally anything..
Also, no way to get in contact with them to solve this problem
About
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Avira is one of the most famous suppliers of self-developed security solutions for home and professional use. Company has over 25 years of experience and develops successfully in this market segment. Avira is headquartered in Tettnang, Germany. Also company has offices in Austria, Switzerland, People’s Republic of China, Malaysia, Hong Kong, Japan and Romania. Avira has a wide choice of security services and software including Avira AntiVir MailGate, Avira MailGate Suit, Avira AntiVir Exchange, Avira AntiVir WebGate, Avira WebGate Suite, Avira AntiVir GateWay Bundle, Avira AntiVir SgarePoint, Avira Professional Security, Avira Server Security, Avira Business Bundle, Avira AntiVri NetWork Bundle and so on.
Avira is ranked 634 out of 9003 in Software category
USA
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