Avira
Avira Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avira has 1.7 star rating from 44 reviews; 15% would likely recommend. Consumers report low satisfaction and frequent account, support, and billing issues.
Key Takeaways for Future Customers
- Read Avira reviews for recurring customer complaints about subscriptions and refunds.
- Expect difficulty reaching customer service for account changes or cancellations.
- Consider payment method protections before purchasing membership or auto-ship plans.
Negative Feedback / Risk Areas
- Multiple reports of billing errors, double charges, and refund delays.
- Poor support access: 2FA failures, unreachable phone/email, and long chat wait times.
- Account access problems prevent cancellations and profile updates.
Positive Feedback
Some users praise speed, detection, overall statistics, and product aesthetics.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avira has 1.7 star rating from 44 reviews; 15% would likely recommend. Consumers report low satisfaction and frequent account, support, and billing issues.
Key Takeaways for Future Customers
- Read Avira reviews for recurring customer complaints about subscriptions and refunds.
- Expect difficulty reaching customer service for account changes or cancellations.
- Consider payment method protections before purchasing membership or auto-ship plans.
Negative Feedback / Risk Areas
- Multiple reports of billing errors, double charges, and refund delays.
- Poor support access: 2FA failures, unreachable phone/email, and long chat wait times.
- Account access problems prevent cancellations and profile updates.
Positive Feedback
Some users praise speed, detection, overall statistics, and product aesthetics.
Media from reviews
![Avira - STAY FAR AWAY FROM [GEOGRAPHIC_DATA]](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/11/avira_stay-far-away-from-avira-202605117208170_d5e5-medium.jpeg)
Moore, Oklahoma
Billed twice in 2 months
Nobody answered my call nobody answered my call nobody answered my call nobody answered my call nobody answered my call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Helsinki, Uusimaa
STAY FAR AWAY FROM [GEOGRAPHIC_DATA]
- - Support requires login and shows Access not authorised.
- - As a paying Avira Prime customer, email support and chat are unresponsive.
![Avira - STAY FAR AWAY FROM [GEOGRAPHIC_DATA]](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/11/avira_stay-far-away-from-avira-202605117208170_d5e5-gallery.jpeg)
None of these support options (phone support, email support, Avira Community) work now. All require logging in again to my Avira account, which doesn't work → I always get this same error message: 'Access not authorised.
Error: 401 - Invalidated_token,' look SCREENSHOT. As a paying customer (I bought Avira Prime Mar 29, 2026) I have the right to use email support. Avira Community does not work (for the same reason). Chat does not respond - I have tried a total of 14 times (on different days), once I waited 1½ hours → no one answered.
The automatic response always appeared: 'Hello, welcome to Avira Live Support!
I am sorry if there might be a bit of waiting time. Please hold and I will be back with you in a few minutes.
User's recommendation: STAY FAR AWAY FROM AVIRA. Avira's words cannot be trusted at all.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Helsinki, Uusimaa
WARNING TO OTHER USERS ABOUT AVIRA.
STAY FAR AWAY FROM AVIRA!
Error: 401 - invalidated_token. Screenshot 1) Avira support is horrible and it is impossible to reach 2) As a paying customer (Avira Prime) I have the right to use email support 3) There are several critical bugs (complex) and they would never be solved over the phone (it would be impossible to explain them over the phone)! 4) Since serious bugs prevent access to support, I cannot even report them 5) I have spent hours on this (in vain). 6) Avira Community does not work (for the same reason) 7) Chat does not respond - I have tried a total of 14 times (on different days), once I waited 1½ hours --> no one answered.
The automatic response always appeared: 'Hello, welcome to Avira Live Support! I am sorry if there might be a bit of waiting time.
Please hold and I will be back with you in a few minutes.' All this is unbelievable these days - and no one seems to be able to do anything. Usually, the manufacturer fixes such serious defects immediately.
- Software
- Support
Preferred solution: To reach support and fix bugs
User's recommendation: STAY FAR AWAY FROM AVIRA
Tacoma, Washington
Spent three hours trying to get support
- - Activation on a new device fails; redirected to extra payment pages.
- - No live support; requests activation steps or a refund within 48 hours.
Subject: Unable to Activate Avira Prime (Supreme) on Additional Device Request Immediate Assistance or Refund
Message:
I purchased an Avira Prime (Supreme) subscription that includes coverage for multiple devices. I am trying to install and activate it on a new machine, but instead of allowing activation under my existing license, I am repeatedly redirected to pages asking for additional payment.
I have already paid for a multi-device subscription and should not be asked to purchase again.
When I attempt to register or log in, I am sent in circles and cannot reach a live support person.
This has been extremely frustrating.
Please do one of the following immediately:
1. Provide clear instructions to activate my existing subscription on the new device, or
2.
Process a full refund of my purchase.
Purchase details: Account email: ****** Order number / 1K345784XC710030M
Date of purchase :SEPT. 19, 2025
Purchased via: PayPal ORDER # ***
I wasn't even allowed to chat, another form kept saying they couldn't verify me.
If this issue cannot be resolved promptly, I will be removing Avira from all machines and requesting a refund.
I expect a response within 48 hours.
Thank you.
***
User's recommendation: Don't bother with Avira, Windows should be enough!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Narbonne, Aude
No chance to be in touch with Avira to update the phone number.
Avira customer support is only available once connected but double identification send access code to phone number that you want to update. No access to update profile! just drive you crazy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frederiksberg, Capital Region
Paidment
I have paid for Avira i January and I dosen't work..
Help me, your support is not good.. 
please, please
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paris, Paris Department
Résilier mon abonnement d'essai 60 jours
- - My 60-day trial doesn't appear in my account's subscriptions.
- - No response from Avira about my cancellation request.
- - I want a human reply, not an AI.
Dans mon compte, rubrique "abonnement", mon abonnement d'essai 60 jours n'apparaît pas. Pas réponse d'avira pour savoir si ma demande de résiliation à été prise en compte.
Est-ce qu'une personne peut me répondre au lieu du "fantôme" IA. Incroyable, tant de technologie et impossible de simplement pouvoir résilier.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Doha, Baladiyat Ad Dawhah
Resolved: There is no answer from Avira support
nothing. Bad customer service, It took 28 days to resolve the problem.
I have not been able to access the platform for weeks due to an issue with receiving verification codes, and I am trying to reach customer service. Unfortunately, there is no response.
Preferred solution: Apology
User's recommendation: stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Liberty, Iowa
No Avira support.
- - -Contacting Aviras customer service was frustrating.
- - -They have made it hard to speak to anyone.
- - -I needed to update my phone number to cancel Avira.
The company never responded back. I cancel card and had bank issue new. Report issue to the bank.
Infuriating! The more I tried to contact Aviras customer service the more angry it made me.
They have made it very hard to speak to someone.
I needed to update my phone number so I could access my account so I could cancel my Avira. This is impossible to do.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible company
Charged me 117 dollars even though I canceled my free trial now wont answer the phone when I try to get ahold of customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** dont even have a support email
Just don’t subscribe to avira at all
I have a problem with the 2FA code not being sent to me; therefore, I can't access my password manager, and I can't even contact them to help me.
- No costumer support
Preferred solution: Send the 2fa
User's recommendation: Dont use avira products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plano, Texas
Resolved: Cancel subscription
- - Advertised to work on Chromebook, but it does not.
- - I requested a refund, received garbage responses, and filed a claim with my bank.
Company fixed the issue and I have been provided with full refund. contact them.
You ad alleged your program woukd work on a Chromebook. It does not.
I requested a redund and you answered with garbage.
I have filed claim against your sorry company with my bank. When i get ny refund, i will cancel it
User's recommendation: Do not buy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest to Cancel Subscription
- - Cancel subscription; accidental Google Play upgrade raised price from $12 to ~$30; refund issued; bank shows $12; order CBXBU7-NFM9P2-5YUGEW.
Dear Avita Support,
I regret to inform you that the product I purchased has become unnecessary for me.
About a week ago, I bought your software on my mobile device via the Google Play Store. Unfortunately, right after installation, I accidentally clicked on an upgrade, which increased the original $12 product to nearly $30. I discussed this issue with Google Play Support, and they promptly refunded the difference.
Since then, I've had access to a shared family subscription, so I no longer need the individual service.
I would like to cancel my subscription, but I cannot find the purchase confirmation in the Google Play Store, most likely because it was removed during the refund process. I do, however, have a bank statement showing the $12 charge, and I also have a serial number. I am attaching these for your reference.
Please kindly proceed with the cancellation of my subscription.
Thank you for your assistance.
Best regards,
Vendely Barna
My order: CBXBU7-NFM9P2-5YUGEW
Sadly, I can't attach here the bank's proof of payment of $11.90.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Refund got virus which this program was suppose to stop with my identity stolen
Feel like I was cheated, got a virus, and had my identity stolen because Avira did not protect me. This is why I canceled.
Preferred solution: Apology
User's recommendation: Not trustworthy
Fort Myers, Florida
My avira free and will not do a normal scan phoned 2 times in this year and nothing gets done!!!!!!!!!!!!!!!!!1
im not sure what needs to be done but think theyre not following up im not fully sure why thats occuring maybe glitch in the system
User's recommendation: make sure check your system updates
Hacker is still in my phone idk what to do
Nothing happened the call never rang don't use if u can't talk to someone I'm about to have a nervous breakdown I need help with this issue do not get no customer servicehortiblehortibke
User's recommendation: Horrible
About
, , , ,
Avira is one of the most famous suppliers of self-developed security solutions for home and professional use. Company has over 25 years of experience and develops successfully in this market segment. Avira is headquartered in Tettnang, Germany. Also company has offices in Austria, Switzerland, People’s Republic of China, Malaysia, Hong Kong, Japan and Romania. Avira has a wide choice of security services and software including Avira AntiVir MailGate, Avira MailGate Suit, Avira AntiVir Exchange, Avira AntiVir WebGate, Avira WebGate Suite, Avira AntiVir GateWay Bundle, Avira AntiVir SgarePoint, Avira Professional Security, Avira Server Security, Avira Business Bundle, Avira AntiVri NetWork Bundle and so on.
Avira is ranked 886 out of 13839 in Software category
USA
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